Enterprise ServiceNow API integration — connected internal systems with bi-directional sync, eliminating manual ticket re-entry. Delivered in 2 hours, 5-star review.
[PLACEHOLDER: e.g. "An enterprise client was managing IT service requests manually across two disconnected systems — tickets raised in one platform had to be re-entered in ServiceNow by hand, causing delays and data inconsistencies."]
Built a Python integration layer that connects the client's internal systems to the ServiceNow REST API — automating ticket creation, status updates, and bi-directional data sync. Used webhook triggers for real-time updates and added error handling and retry logic for reliability.
[PLACEHOLDER: e.g. "Eliminated manual double-entry entirely. Ticket sync now happens in real time. Estimated X hours per week saved for the IT team."]
I'm available for new projects — let's talk about what you need.